Thank you for being Nexpressio V.I.P!
We aim to provide a smooth and efficient shipping experience. Please review our shipping and return policy below.
If you have any questions, feel free to contact us at info@nexpressio.com. Thank you for supporting Nexpressio.
Shipping Policy
Processing Time: Orders are processed within 1-3 business days. During peak times, processing may take up to 5 business days.
Shipping Rates & Delivery Time:
Standard Shipping (NZ-wide): 3-7 business days
Express Shipping (NZ-wide): 1-3 business days
Domestic shipping rates within New Zealand will be calculated at checkout.
International Shipping: Delivery times vary based on location; please allow 7-21 business days.
International shipping rates will be confirmed at checkout or via email before dispatch.
Tracking Information:
Once your order is shipped, you will receive a tracking number via emai from our appointed courier company.
Shipping Delays:
We are not responsible for delays caused by courier services or unforeseen circumstances.
Incorrect Address:
Please ensure your shipping address is correct. We are not responsible for lost packages due to incorrect addresses provided at checkout.
International Orders – Customs & Duties:
Customers are responsible for any customs duties, taxes, or import fees imposed by their country. We recommend checking with local authorities before placing an order.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages. If your package is lost or marked as delivered but not received, please contact the shipping carrier directly for assistance.
Missing Products Claims:
To ensure accuracy, all orders are carefully inspected, scanned, and documented with photos before leaving our warehouse. If you believe an item is missing from your package, please inspect the courier bag and packaging integrity upon arrival. Claims for missing products must be reported within 24 hours of delivery with clear photos of the package, shipping label, and its contents.
We reserve the right to deny claims if our records indicate the item was included in the shipment.
We reserve the right to deny claims if our records indicate the item was included in the shipment.
Return & Exchange Policy
Your satisfaction is important to us! Please review our return policy below:
Due to hygiene reasons, we do not accept returns or exchanges for change of mind on press-on nails, lashes and accessories unless they are faulty or incorrect on arrival.
Faulty or Incorrect Items:
– If you receive a faulty or incorrect item, please contact us within 7 days of receiving your order.
– Email info@nexpressio.com with your order number, a description of the issue, and photos of the product.
– We will review the issue and offer either a replacement or store credit. Refunds are only issued in rare cases at our discretion.
Cancellations:
Orders can only be cancelled within 12 hours of purchase. Once shipped, we cannot process cancellations.
No refund on Gift Card:
Gift card purchases are non-refundable and cannot be exchanged for cash.
Timeframe for Claims:
No replacements, store credit, or claims will be processed after 7 days from the date of order arrival.
